Product spec & Packing Branding; Certification Customer Deadlines
Quality product as specified From reliable & approved manufacturers
Chinese export docs arranged; Shipping booked; Update customer
Your direct link to Chinese factories through Chinese speaking staff based in the UK
Our UK Head Office plus two offices in China have English and Chinese speaking people looking after your order at all stages from order to completion; carrying out essential pre-production and pre-shipping inspections to ensure that your products are exactly as ordered. We provide major supermarkets with seasonal products where late is not an option; we supply the emergency services where continuity of supply is essential and we will use the same system to look after you.
The highest level of customer support and service levels
When you ask China Source and Supply to import products from China, you will experience our attention to detail in both understanding your requirements and providing answers to your questions. This establishes a good working relationship between you, China Source and Supply and the manufacturer. It also allows us to consistently achieve customer targets, company goals and high Service Level Standards well beyond delivery. The “factory to warehouse” service is a truly complete service with China Source and Supply taking responsibility at all stages of the process and we support customers in eight other countries including Europe and the USA. We enjoy a high level of repeat business because our customers believe that we get it right. As a new customer of China Source and Supply you can expect the same level of customer support and service; making importing from China a hassle-free and cost effective experience.
A guarantee with all products ordered with full credit for any goods that are rejected
Ask us about our after-sales service “without time limit”.
China Source and Supply pay so much attention to detail in all areas of their operation including product approval, factory inspections and shipping, that we are able to offer you an after-sales service “without time limit”; which means that if at any point after you have placed an order or at any point after delivery, you have an issue that you would like taken up, then China Source and Supply will take it up with the manufacturer and arrange an acceptable solution on your behalf. With over 30 years’ experience of importing from China we have built up an excellent relationship with our approved manufacturers and they are only too pleased to work with us well beyond delivery i.e. “without time limit”.
Offices and Inspection Agents based in China
Inspection; Inspection; Inspection. When you ask China Source and Supply to import your products from China, you can rest assured that before they get on the vessel on their way to your warehouse, there has been inspections at every stage of the operation.
Factory Inspections cover everything from the ability to produce the item required, production capacity to ensure that they can cope with additional orders and most important; meeting the people who will be responsible for ensuring that your product is shipped as specified.
Product inspections are carried out by our own agents based in China; these are carried out during production and prior to shipping.
Nothing is left to chance.