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Understanding Requirements

Product spec & Packing Branding; Certification Customer Deadlines

Approved Sourcing

Quality product as specified From reliable & approved manufacturers

Shipping & Logistics

Chinese export docs arranged; Shipping booked; Update customer

Frequently Asked Questions

What are the best products to import from China? [+]

Give us a call and we will be happy to advise you
but you will need to have some preferred options in mind

Do we have to import a full container? [+]

No; there are many options for full and part container loads depending on the product.

What are the minimum order quantities? [+]

This depends on your product; we will advise as soon as we have product details

What other costs are there? [+]

We quote DDP (Delivered Duty Paid); apart from vat on the invoice, there are NO other costs.

Do we have to pay duty or make any other payments? [+]

Quotes are DDP (Delivered Duty Paid);
this means that China Source will make all payments on your behalf including the import duty

Do shipments always arrive on time? [+]

Usually but not always; the vessel can be early or late due to events out-with our control
e.g. Vessel issues; Weather; Customs Clearance.

How do I know that the factory will produce what I asked for? [+]

That’s our job!
We inspect your products during production and won’t approve shipping until final inspection.

Can I visit the factory that's manufacturing my product? [+]

Yes; we can arrange visits, book your accommodation, act as translator and take you to the factory

Can I have sample of my product to check that I'm happy with the quality? [+]

Yes; China Source will not approve an order without sample approval.

What if I'm not happy with my goods when they arrive in UK? [+]

Prevention is better than cure
but China Source will continue to act on your behalf with the manufacturer without time limit.

Are goods manufactured in China tested to UK/EU standards? [+]

Yes and quality standards are very high;
but it is essential to have Chinese based people to make inspections.

Who makes all of the payments to factory, port authorities, logistics companies, etc etc? [+]

China Source. You place your order and take delivery; we do the rest!

How do I know my money is safe with China Source and Supply? [+]

Check us out; make sure you are comfortable with us before parting with any money.
Ask plenty questions and get all your answers.

What is the payment schedule for importing my goods from China? [+]

Deposit with the order; next payment when goods are all produced; final payment on arrival at port

How long does my goods guarantee last? [+]

Depends very much on your product; we’ll include this on the final quote.

Why can't I go direct to China and save myself money? [+]

You can!
The most important things you need to have covered are:
factory inspections, logistics and post delivery follow up.
If you give us a call we are happy to advise.

Isn't it more expensive to use an agent like yourself to import my product? [+]

Yes! But our handling fee is a small % of the factory cost and you may feel that it is worth it.
We have been doing this for 14 years and we are still learning.

Why can I buy things so much cheaper in China? [+]

Labour costs are less in China;
and you are buying direct from the factory so you are cutting out most of the middle men.

Can I have references from companies that China Source has worked with? [+]

Yes; we have plenty of happy customers who will be pleased to put your mind at rest.

We are a (foreign) based company; are the terms any different? [+]

We provide exactly the same level of service for all out international customers.
Quotes will be CIF to destination port and we will assist you with customs clearance before delivery.